Kinetic plc | Customer Satisfaction

At Kinetic plc we value Customer Satisfaction. Our process creates value by adapting the organization to our customers views and needs, and should in therefore produce a win-win situation.

The customer satisfaction process relates to the existing goals and priorities of the company, through:

Strategic marketing plan

Quality of customer service

Customer driven quality and ISO quality

Customer values and focus

Through Analysing the information we are able to:

Learn what problems the customers maybe experiencing

Find ways to solve or avoid future issues

Discover what improvements customers would most appreciate

To Conduct Actionable Research we:

Design and carry out a yearly questionnaire for clients and candidates working for us, sending out via an e-mail for ease of access, ensuring it produces reliable, accurate information.

Analyse results / statistics

Clearly write up the results so that they can be compared to previous and forth coming years

Continuous improvements:

Protect / work to improve important information which have low satisfaction

Promote important information items with high satisfaction