£22000 - £25000 per annum + Bonus,Employee Ownership, Pension, Health
Trafford, England, North West
IT SUPPORT & SYSTEM ADMIN ADVISOR
We are recruiting for an individual to work for Kinetic plc at our Head office in Stretford (Manchester) and join the Kinetic family.
Kinetic plc is a recruitment company established in 1983 supplying into Engineering & Manufacturing sector, and we are just one of a handful of companies that has taken the unique step into EMPLOYEE OWNERSHIP - joining Kinetic means you become an employee owner*.
Main responsibilities are to ensure the smooth running of the IT service used by our 60 business users to support their specific job functions providing technical support and advice.
Provide windows 7/10 desktop support & service to all internal customers/users (60 users in total) through information gathering, defining issues, analysing the symptoms and understanding what the customer/user is trying to accomplish.
Taking responsibility throughout the entire life-cycle working with other internal teams and external third-parties as appropriate
Record information accurately and methodically on tracking/logging system
Must be able to resolve issues under pressure with minimum involvement from 3rd party providers.
Perform daily tasks and checks in a methodical manner to ensure all scheduled activities complete successfully.
Working towards preventing future incidents by fixing any underlying root causes.
To deliver all aspects of IT service including system administration, maintenance and project management.
To manage the relationship with 3rd party providers and ensure our systems integrity is maintained at all times.
Must have previous experience of being responsible for the day-to-day support of a broad range of windows based desktop applications including Word, Excel and Outlook from a user and back office perspective is essential.
Preferably possess formal IT qualifications
Ability to provide a generalised Help Desk service to customers/users which includes giving advice, providing training and producing how-to documentation
Must have flexibility to work out of hours where required to minimise downtime during standard working hours.
Must be conscious and deliberate with planning and using standardised procedures.
Ability to define, implement and run pro-active and routine maintenance for activities covered by specific job role.
Preferable to possess a working knowledge/experience of IT system administration using current Windows Server, SQL Server and Exchange Server version and supporting formal certification.
Preferably have knowledge of VOIP Telephony
Preferably possess a full driving licence
The standard hours of work will be 8.30am - 5.00pm Monday - Friday, with flexibility to work out of hours.
We understand the importance of employing people who seek out new challenges and opportunities for personal and professional growth and in return we seek to create a great environment for our employees to work in - an environment of an open and honest culture where everyone is encouraged to achieve their career aspirations and goals.
You are rewarded through a competitive salary and continual professional development.
*you have the opportunity to earn bonus from project-based objectives
*25 days holiday (to a maximum of 30 days) plus bank holidays
*become a member of the Employee Ownership Trust*
*company pension scheme*
*team/company social events
*have a day off for your birthday
*long service awards
*subject to role/qualifying period
To find out more check out our website www.kinetic-plc.co.uk/internal- vacancies and send your CV to firstname.lastname@example.org
'Kinetic plc is your company, We work together, We are stronger as a team, We all play a part in building success'.