Customer Service Administrator

Kinetic recruitment are looking for an experienced Customer Service Administrator to join our client based in Groby, supporting the management of customer service team. If you're highly organised, proactive, and enjoy working across departments in a fast-paced environment, this is a fantastic opportunity to make an impact. Location: Groby (Hybrid working - remote & office-based) Pay Rate: £19.60 per hour Working Hours: 37.5 hours per week (7.5 hours per day) Flexible start times Key Responsibilities: * Contract Administration: Manage the full lifecycle of customer service contracts, from setup to renewal, ensuring accuracy and efficiency. * Order Processing: Enter service orders into SAP, manage billing schedules, support revenue recognition, and keep internal databases updated. * Customer Support: Build positive relationships with customers, help them understand their contract benefits, and coordinate with service teams to ensure expectations are met. * Internal Coordination: Work closely with Sales, Service, Engineering, and Finance teams to ensure contract terms, pricing, and deliverables are aligned. * Billing & Payment Support: Resolve invoice queries promptly and support on-time payments to ensure healthy cash flow. * Data Management: Maintain accurate records and support reporting, audits, and compliance processes. * Continuous Improvement: Suggest and support process improvements to increase efficiency and enhance the customer experience. What We're Looking For: * Proven experience in customer service, administration, or contract support (ideally in an engineering, industrial, or service-based environment). * Excellent communication, organisation, and multitasking skills. * Proficient in Microsoft Office; experience with SAP or similar ERP systems is a plus. * Comfortable working cross-functionally and handling a varied workload. * Fluent in English (additional languages are a bonus). * Able to travel up to 15% of the time if needed. What You'll Get: * £19.60 per hour * Hybrid working - part-remote, part-office-based in Groby * Flexible start times to support work-life balance * 37.5 hours per week (7.5 hours per day) * A collaborative and supportive working environment * A chance to grow in a dynamic, customer-focused team If you're organised, service-oriented, and ready to step into a rewarding and flexible role - we'd love to hear from you! Kinetic Plc is a specialist recruitment consultancy with over 40 years' experience supporting the engineering, manufacturing, and technical sectors. Every application is treated with care and attention, and we aim to contact all candidates w