Customer Order Management Representative

Are you an experienced Customer Order Management or Customer Service professional with a background in manufacturing or engineering? Do you thrive in a fast paced environment where accuracy, communication, and ownership are key? If so, our client wants to meet you. We're recruiting Customer Order Management Representative x4 to support a major new project at our client's Peterborough site. This role begins fully onsite during training and early project phases, with the expectation of moving to a hybrid model (2 days remote) as the project matures. Customer Order Management Representative (x4) Location: Peterborough (Fully Onsite Initially ? Hybrid Later) Contract: 12 month assignment, strong likelihood of extension Hours: Full time, Monday-Friday Hourly Pay Rate: £15.88 Start: ASAP About the Customer Order Management Representative Role You'll act as the single point of contact for your assigned customer accounts, managing the entire order lifecycle - from setup and entry through to fulfilment, documentation, and issue resolution. You'll work closely with customers, manufacturing sites, distribution centres, and internal teams to ensure orders are processed accurately and delivered on time. This is a role for someone who enjoys taking ownership, solving problems, and building strong customer relationships. Customer Order Management Representative Key Responsibilities * Manage assigned customer accounts across the full order lifecycle * Process new customer setups, order entry, modifications, and escalations * Provide clear, accurate communication and documentation throughout the process * Resolve complex customer queries using strong process and systems knowledge * Coordinate with manufacturing plants, distribution centres, and internal teams * Maintain accurate records of all interactions and order activity * Ensure compliance with export policies and prepare required documentation * Support quality processes, including submitting non conformance claims * Prepare and distribute internal and customer reports * Support departmental initiatives and continuous improvement projects * Participate in or lead process improvement activities What We're Looking For: Customer Order Management Representative Experience & Background * 2+ years in Customer Order Management, Customer Service, Account Management, or Supply Chain * Experience in a manufacturing or engineering environment is essential * Technical affinity or understanding - able to grasp product/parts information * Strong communication skills and confidence dealing with customers and internal teams Customer Order Management Representative Competencies * Results driven and proactive * Excellent communicator across multiple channels * Customer focused with strong relationship building skills * Collaborative and team oriented * Strong organisational skills with attention to detail * Able to manage multiple tasks and priorities * Comfortable navigating order management systems and processes Education * Secondary education required * College level qualification preferred Why Apply? * Opportunity to join a major global engineering organisation * Long term project with strong extension potential * Clear development opportunities within Customer Order Management * Supportive team environment with structured training Kinetic plc is a Recruitment Consultancy with over 40 years of experience of delivering staffing solutions to the engineering, manufacturing and technical industries. Kinetic plc treats all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities.